【資料名稱】：ZXG10-BSC（V2.97）基站控制器維護(hù)手冊（故障處理分冊）

【資料作者】：zte

【資料日期】：2008

【資料語言】：中文

【資料格式】：PDF

【資料目錄和簡介】：

目 錄
第 1 章維護(hù)安全.......................................................................................................................................1-1
1.1 安全說明........................................................................................................................................1-1
1.2 注意事項(xiàng)........................................................................................................................................1-1
1.2.1 設(shè)備操作...............................................................................................................................1-1
1.2.2 單板操作...............................................................................................................................1-2
1.2.3 數(shù)據(jù)維護(hù)...............................................................................................................................1-2
1.2.4 操作權(quán)限管理.......................................................................................................................1-2
1.2.5 系統(tǒng)防病毒...........................................................................................................................1-3
1.2.6 故障上報(bào)...............................................................................................................................1-3
第2 章維護(hù)概述.......................................................................................................................................2-1
2.1 故障處理的一般過程.....................................................................................................................2-1
2.2 故障處理的常用方法.....................................................................................................................2-1
2.2.1 告警和操作日志查看...........................................................................................................2-1
2.2.2 指示燈狀態(tài)分析法...............................................................................................................2-2
2.2.3 性能分析法...........................................................................................................................2-2
2.2.4 儀器、儀表分析法...............................................................................................................2-2
2.2.5 插拔法和按壓法...................................................................................................................2-2
2.2.6 對比法和互換法...................................................................................................................2-2
2.2.7 隔離法..................................................................................................................................2-3
2.2.8 自檢法..................................................................................................................................2-3
2.2.9 聯(lián)系中興通訊技術(shù)支持.......................................................................................................2-3
第3 章 OMCR 類故障分析和處理..........................................................................................................3-1
3.1 概述................................................................................................................................................3-1
3.2 平臺類故障....................................................................................................................................3-2
3.2.1 客戶端無法啟動...................................................................................................................3-2
3.2.2 服務(wù)器無法啟動...................................................................................................................3-4
3.2.3 單個(gè)進(jìn)程啟動異常...............................................................................................................3-7
3.3 數(shù)據(jù)庫類故障................................................................................................................................3-8
3.3.1 數(shù)據(jù)庫無法啟動...................................................................................................................3-8
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3.3.2 DIF 進(jìn)程無法啟動.............................................................................................................. 3-12
3.3.3 DIF 調(diào)用返回錯(cuò)誤碼........................................................................................................... 3-13
3.3.4 DIF 服務(wù)調(diào)用超時(shí).............................................................................................................. 3-15
3.4 安全管理類故障........................................................................................................................... 3-15
3.4.1 用戶管理............................................................................................................................. 3-15
3.4.2 操作日志............................................................................................................................. 3-17
3.5 數(shù)據(jù)庫工具類故障....................................................................................................................... 3-17
3.5.1 數(shù)據(jù)庫監(jiān)控......................................................................................................................... 3-17
3.5.2 數(shù)據(jù)庫腳本工具................................................................................................................. 3-18
3.6 配置應(yīng)用類故障........................................................................................................................... 3-18
3.6.1 ICE 故障處理...................................................................................................................... 3-18
3.6.2 軟件裝載故障處理............................................................................................................. 3-20
3.6.3 動態(tài)數(shù)據(jù)管理故障處理..................................................................................................... 3-23
3.6.4 無線資源管理故障處理..................................................................................................... 3-24
3.7 告警類故障.................................................................................................................................. 3-25
3.7.1 實(shí)時(shí)告警無法正常上報(bào)..................................................................................................... 3-25
3.7.2 實(shí)時(shí)告警中的部分字段出現(xiàn)亂碼..................................................................................... 3-25
3.7.3 告警同步失敗..................................................................................................................... 3-26
3.7.4 告警箱無法顯示告警聲光提示......................................................................................... 3-26
3.8 性能類故障.................................................................................................................................. 3-27
3.8.1 創(chuàng)建性能測量任務(wù)失敗..................................................................................................... 3-27
3.8.2 性能報(bào)表模板不存在......................................................................................................... 3-28
3.8.3 創(chuàng)建性能報(bào)表失敗............................................................................................................. 3-28
3.9 信令跟蹤類故障........................................................................................................................... 3-29
第 4 章接入類故障分析和處理............................................................................................................... 4-1
4.1 概述................................................................................................................................................ 4-1
4.2 分類故障處理................................................................................................................................ 4-4
4.2.1 位置更新頻繁....................................................................................................................... 4-4
4.2.2 手機(jī)找不到網(wǎng)絡(luò)................................................................................................................... 4-5
4.2.3 呼叫提示網(wǎng)絡(luò)忙................................................................................................................... 4-6
4.2.4 呼叫無提示直接返回........................................................................................................... 4-7
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4.2.5 呼叫時(shí)間長...........................................................................................................................4-8
4.2.6 被叫不在服務(wù)區(qū)...................................................................................................................4-8
4.2.7 用戶虛假關(guān)機(jī).......................................................................................................................4-9
4.2.8 緊急呼叫失敗.......................................................................................................................4-9
4.2.9 高優(yōu)先級用戶接入問題.....................................................................................................4-10
第5 章切換類故障分析和處理................................................................................................................5-1
5.1 概述................................................................................................................................................5-1
5.2 分類故障處理................................................................................................................................5-2
5.2.1 切換失敗比較多...................................................................................................................5-2
5.2.2 未切向最好小區(qū)...................................................................................................................5-3
5.2.3 切換速度過慢.......................................................................................................................5-4
第6 章?lián)砣�類故障分析和處�?...............................................................................................................6-1
6.1 概述................................................................................................................................................6-1
6.2 分類故障處理................................................................................................................................6-1
6.2.1 SDCCH 擁塞..........................................................................................................................6-1
6.2.2 TCH 擁塞...............................................................................................................................6-2
6.2.3 A 口電路擁塞.........................................................................................................................6-3
第7 章掉話類故障分析和處理................................................................................................................7-1
7.1 概述................................................................................................................................................7-1
7.2 分類故障處理................................................................................................................................7-2
7.2.1 覆蓋不好導(dǎo)致的掉話...........................................................................................................7-2
7.2.2 干擾引起的掉話...................................................................................................................7-4
7.2.3 切換引起的掉話...................................................................................................................7-5
7.2.4 天線連線錯(cuò)誤引起的掉話...................................................................................................7-6
第8 章 BSC 主處理器故障分析和處理...................................................................................................8-1
8.1 概述................................................................................................................................................8-1
8.2 分類故障處理................................................................................................................................8-1
8.2.1 軟件啟動故障.......................................................................................................................8-1
8.2.2 前后臺通訊故障...................................................................................................................8-2
8.2.3 閃燈異常...............................................................................................................................8-3
8.2.4 主備倒換故障.......................................................................................................................8-4
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8.2.5 主備通訊故障....................................................................................................................... 8-4
第9 章 BSC 數(shù)據(jù)和軟件裝載類故障分析和處理................................................................................... 9-1
9.1 概述................................................................................................................................................ 9-1
9.2 分類故障處理................................................................................................................................ 9-1
9.2.1 軟件版本配置錯(cuò)誤............................................................................................................... 9-1
9.2.2 版本文件不存在................................................................................................................... 9-1
9.2.3 版本文件校驗(yàn)錯(cuò)誤............................................................................................................... 9-2
9.2.4 備用MP 不能從主用MP 上獲取數(shù)據(jù)................................................................................ 9-3
9.2.5 基站工作不正常................................................................................................................... 9-3
9.2.6 A 口電路閉塞........................................................................................................................ 9-4
9.2.7 OMCR 修改數(shù)據(jù)失敗........................................................................................................... 9-4
9.2.8 BCCH 倒換問題.................................................................................................................... 9-5
第10 章 A 接口對接故障分析和處理................................................................................................... 10-1
10.1 概述............................................................................................................................................ 10-1
10.2 分類故障處理............................................................................................................................. 10-1
10.2.1 E1 端口不能服務(wù).............................................................................................................. 10-1
10.2.2 七號信令斷....................................................................................................................... 10-2
10.2.3 七號信令不穩(wěn)定............................................................................................................... 10-2
10.2.4 SCCP 定時(shí)器配合問題..................................................................................................... 10-3
第11 章分組數(shù)據(jù)業(yè)務(wù)故障分析和處理.................................................................................................11-1
11.1 概述............................................................................................................................................ 11-1
11.2 分類故障處理............................................................................................................................. 11-1
11.2.1 BVC 狀態(tài)異常................................................................................................................... 11-1
11.2.2 PDCH 狀態(tài)異常................................................................................................................ 11-2
11.2.3 手機(jī)ATTACH 不成功...................................................................................................... 11-3
11.2.4 手機(jī)PDP 激活不成功...................................................................................................... 11-4
11.2.5 手機(jī)上網(wǎng)速率慢............................................................................................................... 11-5
第12 章 Gb 接口對接故障分析和處理................................................................................................. 12-1
12.1 概述............................................................................................................................................ 12-1
12.2 分類故障處理............................................................................................................................. 12-4
12.2.1 NSVC 斷鏈........................................................................................................................ 12-4
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12.2.2 NSVC 時(shí)通時(shí)斷.................................................................................................................12-5
12.2.3 NSVC 擁塞.........................................................................................................................12-6
第13 章時(shí)鐘類故障分析與處理............................................................................................................13-1
13.1 概述............................................................................................................................................13-1
13.2 分類故障處理.............................................................................................................................13-3
13.2.1 BSC 時(shí)鐘板嚴(yán)重告警........................................................................................................13-3
13.2.2 BSC 時(shí)鐘板普通告警........................................................................................................13-4
第14 章語音類故障分析和處理............................................................................................................14-1
14.1 概述............................................................................................................................................14-1
14.2 分類故障處理.............................................................................................................................14-2
14.2.1 時(shí)隙通話不正常...............................................................................................................14-2
14.2.2 上行或下行語音質(zhì)量故障...............................................................................................14-3
14.2.3 語音故障與DTX 開關(guān)有關(guān).............................................................................................14-3
14.2.4 回音問題...........................................................................................................................14-4
第 15 章單板類故障分析和處理............................................................................................................15-1
15.1 概述............................................................................................................................................15-1
15.2 分類故障處理..............................................................................................................................15-2
15.2.1 BOSN 網(wǎng)板故障.................................................................................................................15-2
15.2.2 DSNI 板故障......................................................................................................................15-3
15.2.3 GPP 單板故障....................................................................................................................15-3
15.2.4 DRT/EDRT/SDRT 故障.....................................................................................................15-4
15.2.5 TIC 單板故障.....................................................................................................................15-5
15.2.6 TIC 板PCM 告警...............................................................................................................15-5
15.2.7 PUC 單板故障....................................................................................................................15-6
15.2.8 FRP/BRP 單板故障............................................................................................................15-6
15.2.9 BRP UDP 以太網(wǎng)通訊斷單板故障...................................................................................15-7
15.2.10 HMS 單板故障.................................................................................................................15-7
15.2.11 MPPP 單板故障...............................................................................................................15-8
15.2.12 MTP2 單板故障...............................................................................................................15-9
15.2.13 MON 單板故障................................................................................................................15-9
15.2.14 PEPD 單板故障..............................................................................................................15-10
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15.2.15 LapD 單板故障.............................................................................................................. 15-10
15.2.16 MPMP 模塊間通信板告警........................................................................................... 15-11
15.2.17 PCOM 單板故障............................................................................................................ 15-12
15.2.18 COMI 單板故障............................................................................................................ 15-12
15.2.19 POWB 工作不正常....................................................................................................... 15-13
15.2.20 POWP 工作不正常........................................................................................................ 15-13
15.2.21 風(fēng)扇不能正常工作....................................................................................................... 15-14
15.2.22 所有PP 單元均無法正常啟動..................................................................................... 15-14
15.2.23 機(jī)房環(huán)境告警............................................................................................................... 15-15
附錄A 縮略語......................................................................................................................................... A-1