cBSS 故障處理指南(華為).rar (2.77 MB)【資料名稱】：cBSS 故障處理指南(華為)

【資料作者】：hawei

【資料日期】：2010/6/19

【資料語言】：中文

【資料格式】：PDF

【資料目錄和簡介】：

前 言....................................................................................................................................................1
1 安全注意事項(xiàng)...............................................................................................................................1-1
1.1 通用安全注意事項(xiàng)........................................................................................................................................1-1
1.2 電氣安全........................................................................................................................................................1-3
1.3 易燃空氣環(huán)境................................................................................................................................................1-5
1.4 電池................................................................................................................................................................1-5
1.5 輻射................................................................................................................................................................1-7
1.6 高空作業(yè)........................................................................................................................................................1-8
1.7 機(jī)械安全......................................................................................................................................................1-10
1.8 其他..............................................................................................................................................................1-11
2 故障處理流程和方法....................................................................................................................2-1
2.1 故障處理流程................................................................................................................................................2-2
2.2 故障定位常用手段........................................................................................................................................2-6
2.3 故障處理工具清單......................................................................................................................................2-10
2.4 聯(lián)系華為技術(shù)支持......................................................................................................................................2-11
2.4.1 華為技術(shù)支持聯(lián)系方式......................................................................................................................2-12
2.4.2 需要發(fā)送給技術(shù)支持中心的信息......................................................................................................2-12
3 處理緊急類故障............................................................................................................................3-1
3.1 緊急問題簡介................................................................................................................................................3-2
3.2 大量語音用戶打不通電話.............................................................................................................................3-2
3.2.1 處理BSC 下所有小區(qū)正常但打不通電話故障..................................................................................3-4
3.2.2 處理BSC 所有業(yè)務(wù)框單板不可用故障..............................................................................................3-7
3.2.3 處理BSC 部分業(yè)務(wù)框下的小區(qū)不正常故障......................................................................................3-9
3.2.4 處理BSC 所有業(yè)務(wù)框下的小區(qū)不正常故障....................................................................................3-11
3.3 大量用戶語音通話過程中頻繁掉話...........................................................................................................3-13
3.4 語音質(zhì)量整體較差......................................................................................................................................3-17
3.5 用戶無法使用數(shù)據(jù)業(yè)務(wù)...............................................................................................................................3-21
3.6 處理1xEV-DO 數(shù)據(jù)業(yè)務(wù)速率低故障........................................................................................................3-24
3.7 處理大量用戶進(jìn)行數(shù)據(jù)業(yè)務(wù)時頻繁中斷故障...........................................................................................3-26
3.8 處理BTS 覆蓋區(qū)內(nèi)無法建立通話故障......................................................................................................3-28
3.9 處理單個RRU 覆蓋區(qū)內(nèi)無法建立通話故障.............................................................................................3-35
4 處理接入類故障............................................................................................................................4-1
4.1 移動臺接入簡介............................................................................................................................................4-2
4.2 移動臺開機(jī)后無法搜索到網(wǎng)絡(luò).....................................................................................................................4-3
4.3 移動臺接入網(wǎng)絡(luò)緩慢....................................................................................................................................4-6
4.4 部分移動臺無法接入網(wǎng)絡(luò).............................................................................................................................4-8
4.5 IS95 移動臺非法接入CDMA2000 1X 網(wǎng)絡(luò)................................................................................................4-9
5 處理主叫類故障............................................................................................................................5-1
5.1 主叫流程簡介................................................................................................................................................5-2
5.2 處理主叫類無線接口失敗故障.....................................................................................................................5-3
5.3 處理無可用DPUTb 資源故障......................................................................................................................5-6
5.4 處理BSC 和MSC 間協(xié)議錯誤故障.............................................................................................................5-8
5.5 處理呼叫建立鑒權(quán)失敗故障.........................................................................................................................5-9
5.6 處理BSC 收到N_DISCONNECT_IND 拆線故障....................................................................................5-12
6 處理被叫類故障............................................................................................................................6-1
6.1 被呼流程簡介................................................................................................................................................6-2
6.2 處理BSC 未收到Paging Request 消息故障................................................................................................6-3
6.3 處理BSC 未收到Page Response Message 故障..........................................................................................6-5
6.3.1 處理IMSI 問題....................................................................................................................................6-6
6.3.2 處理漏配位置區(qū)小區(qū)數(shù)據(jù)故障............................................................................................................6-8
6.3.3 處理移動臺未正常登記故障..............................................................................................................6-10
6.3.4 處理區(qū)域登記相關(guān)參數(shù)設(shè)置錯誤故障..............................................................................................6-12
6.3.5 處理基于真實(shí)LAC 擴(kuò)展邊界尋呼問題............................................................................................6-14
6.3.6 處理基于空閑切換關(guān)系擴(kuò)展邊界尋呼問題......................................................................................6-15
6.3.7 處理MSC 擴(kuò)展邊界尋呼問題...........................................................................................................6-15
6.4 處理被叫類無線接口失敗故障...................................................................................................................6-16
7 處理呼叫異常類故障....................................................................................................................7-1
7.1 呼叫流程簡介................................................................................................................................................7-2
7.2 處理部分版本7 的移動臺無法進(jìn)行呼叫故障.............................................................................................7-4
7.3 處理無線資源監(jiān)測walsh 碼資源異常故障..................................................................................................7-6
8 處理切換類故障............................................................................................................................8-1
8.1 切換簡介........................................................................................................................................................8-2
8.2 處理移動臺不發(fā)生硬切換故障.....................................................................................................................8-2
8.3 處理BSC 收到Handoff Required Reject 消息故障.....................................................................................8-5
8.4 處理不發(fā)生跨頻段硬切換故障.....................................................................................................................8-7
8.5 處理軟切換失敗故障....................................................................................................................................8-9
8.6 處理AN 間切換失敗故障...........................................................................................................................8-12
8.7 處理跨SPUO 子系統(tǒng)負(fù)荷均衡硬切換失敗故障.......................................................................................8-14
8.8 處理AT 不進(jìn)行異頻搜索故障....................................................................................................................8-17
9 處理登記類故障............................................................................................................................9-1
9.1 登記簡介........................................................................................................................................................9-2
9.2 處理移動臺不能正常發(fā)起登記故障.............................................................................................................9-2
9.3 處理移動臺登記失敗故障.............................................................................................................................9-5
9.4 處理系統(tǒng)收到大量登記消息故障.................................................................................................................9-7
9.5 處理位置更新不發(fā)生故障.............................................................................................................................9-9
10 處理鑒權(quán)類故障........................................................................................................................10-1
10.1 鑒權(quán)簡介....................................................................................................................................................10-2
10.2 處理移動臺廣播鑒權(quán)失敗故障...............................................................................................................10-10
10.3 處理移動臺獨(dú)特查詢失敗故障...............................................................................................................10-13
10.4 處理移動臺SSD 更新失敗故障..............................................................................................................10-15
10.5 處理系統(tǒng)對移動臺不發(fā)起鑒權(quán)故障.......................................................................................................10-17
10.6 處理AN AAA 服務(wù)器鑒權(quán)不通過故障.................................................................................................10-19
11 處理語音質(zhì)量類故障................................................................................................................11-1
11.1 語音質(zhì)量相關(guān)知識....................................................................................................................................11-2
11.2 處理電學(xué)回聲故障....................................................................................................................................11-4
11.3 處理聲學(xué)類回聲........................................................................................................................................11-6
11.4 處理通話話音環(huán)回故障.............................................................................................................................11-8
11.5 處理通話雜音故障..................................................................................................................................11-10
11.6 處理通話斷續(xù)故障..................................................................................................................................11-12
12 處理語音加密呼叫類故障........................................................................................................12-1
12.1 語音加密簡介............................................................................................................................................12-2
12.2 處理更改加密模式后呼叫失敗故障.........................................................................................................12-7
13 處理語音業(yè)務(wù)協(xié)商類故障........................................................................................................13-1
13.1 業(yè)務(wù)協(xié)商簡介............................................................................................................................................13-2
13.2 處理語音業(yè)務(wù)協(xié)商失敗故障...................................................................................................................13-10
14 處理分組數(shù)據(jù)業(yè)務(wù)類故障........................................................................................................14-1
14.1 分組數(shù)據(jù)業(yè)務(wù)簡介....................................................................................................................................14-2
14.2 處理分組數(shù)據(jù)業(yè)務(wù)呼叫有時成功/有時失敗故障....................................................................................14-7
14.3 處理分組數(shù)據(jù)業(yè)務(wù)呼叫失敗故障.............................................................................................................14-9
14.3.1 處理A 接口無任何消息故障...........................................................................................................14-9
14.3.2 處理A11 接口只有反向消息故障.................................................................................................14-10
14.3.3 處理撥號連接幾秒后斷開呼叫建立失敗故障..............................................................................14-12
14.4 處理分組數(shù)據(jù)業(yè)務(wù)切換失敗故障...........................................................................................................14-14
14.5 處理1xEV-DO 呼叫失敗故障................................................................................................................14-16
14.6 處理分組數(shù)據(jù)業(yè)務(wù)沒有分配307.2bit/s 的SCH 故障...........................................................................14-18
15 處理業(yè)務(wù)重定向類故障............................................................................................................15-1
15.1 處理基站（載頻）不開工故障.................................................................................................................15-2
15.2 處理業(yè)務(wù)重定向失敗故障.........................................................................................................................15-3
16 處理短消息類故障....................................................................................................................16-1
16.1 短消息業(yè)務(wù)簡介........................................................................................................................................16-2
16.2 處理移動臺無法正確接收短消息故障.....................................................................................................16-5
16.3 處理集中發(fā)送短消息引發(fā)系統(tǒng)異常故障.................................................................................................16-6
17 處理準(zhǔn)并發(fā)業(yè)務(wù)類故障............................................................................................................17-1
17.1 準(zhǔn)并發(fā)業(yè)務(wù)簡介........................................................................................................................................17-2
17.2 處理BSC 未收到Clear Command 消息故障...........................................................................................17-3
17.3 處理BSC 未下發(fā)Service Option Control 消息故障................................................................................17-4
17.4 處理移動臺數(shù)據(jù)業(yè)務(wù)暫停但被叫失敗故障.............................................................................................17-6
18 處理License 類故障................................................................................................................18-1
18.1 License 簡介..............................................................................................................................................18-2
18.2 處理增加載頻時出現(xiàn)License 相關(guān)的錯誤故障......................................................................................18-2
18.3 處理BSC 所有呼叫均因License 受限而無法接入故障.........................................................................18-3
18.4 處理模塊所有呼叫均因License 受限而無法接入故障..........................................................................18-5
19 處理時鐘類故障........................................................................................................................19-1
19.1 BSC 時鐘系統(tǒng)簡介...................................................................................................................................19-2
19.2 BTS 時鐘系統(tǒng)簡介....................................................................................................................................19-3
19.3 處理Markov 呼叫測試誤幀率較高故障..................................................................................................19-5
19.4 處理A 接口出現(xiàn)滑幀告警故障................................................................................................................19-6
19.5 處理GCUOa 板跟蹤衛(wèi)星不足故障..........................................................................................................19-8
19.6 處理移動臺顯示時間異常故障...............................................................................................................19-10
19.7 處理BTS 天饋開路/短路故障................................................................................................................19-11
19.8 處理BTS 收星不足故障..........................................................................................................................19-16
19.9 處理BTS 鎖相環(huán)失鎖故障......................................................................................................................19-20
20 處理傳輸類故障........................................................................................................................20-1
20.1 傳輸簡介....................................................................................................................................................20-2
20.1.1 物理鏈路和邏輯鏈路........................................................................................................................20-2
20.1.2 傳輸故障告警...................................................................................................................................20-4
20.1.3 傳輸故障定位準(zhǔn)則............................................................................................................................20-7
20.2 處理Abis 接口鏈路故障...........................................................................................................................20-9
20.2.1 處理Abis 傳輸鏈路故障................................................................................................................20-10
20.2.2 處理Abis 信令/業(yè)務(wù)鏈路故障.......................................................................................................20-14
20.2.3 處理Abis 鏈路過載故障................................................................................................................20-17
20.3 處理A1 接口鏈路故障............................................................................................................................20-19
20.3.1 處理MTP2 層鏈路故障..................................................................................................................20-19
20.3.2 處理MTP3 層鏈路故障..................................................................................................................20-22
20.4 處理A2 接口電路故障............................................................................................................................20-23
21 處理操作維護(hù)類故障................................................................................................................21-1
21.1 BAM 操作維護(hù)簡介..................................................................................................................................21-2
21.2 處理BAM 無法ping 通基站或無法通過Telnet 登錄基站故障............................................................21-4
21.3 處理BTS（載頻）不開工故障.................................................................................................................21-6
21.4 處理BTS 遠(yuǎn)端操作維護(hù)故障....................................................................................................................21-7
21.5 處理BTS 近端操作維護(hù)故障..................................................................................................................21-11
22 處理電源類故障........................................................................................................................22-1
22.1 BTS 電源簡介............................................................................................................................................22-2
22.2 處理BBU 電源模塊故障...........................................................................................................................22-3
22.3 處理BTS3606CE 電源故障......................................................................................................................22-6
22.4 處理BTS3606AC 電源故障....................................................................................................................22-10
22.5 處理BTS3900 電源故障..........................................................................................................................22-14
22.6 處理BTS3900A 電源故障.......................................................................................................................22-17
22.7 處理BTS3900C 電源故障.......................................................................................................................22-21
23 處理環(huán)境監(jiān)控類故障................................................................................................................23-1
23.1 BTS 環(huán)境監(jiān)控簡介....................................................................................................................................23-2
23.2 處理BTS 環(huán)境監(jiān)控故障............................................................................................................................23-4
24 處理啟動類故障........................................................................................................................24-1
24.1 BTS 啟動流程簡介....................................................................................................................................24-2
24.2 處理BTS 啟動失敗故障............................................................................................................................24-4
25 處理射頻類故障........................................................................................................................25-1
25.1 BTS 射頻簡介............................................................................................................................................25-2
25.1.1 BTS 射頻子系統(tǒng)...............................................................................................................................25-3
25.1.2 BTS 射頻類故障告警........................................................................................................................25-4
25.1.3 BTS 射頻模塊工作原理....................................................................................................................25-5
25.1.4 BTS 反向RSSI 測試與分析方法.....................................................................................................25-5
25.2 處理BTS 功率類故障...............................................................................................................................25-7
25.3 處理BTS 駐波類故障..............................................................................................................................25-13
25.4 處理BTS 預(yù)失真類故障..........................................................................................................................25-16
25.5 處理BTS 反向RSSI 類故障...................................................................................................................25-18