【資料名稱】：Troubleshoot BSC problem Reporting

【資料作者】：NSN

【資料日期】：12-01

【資料語言】：英文

【資料格式】：PDF

【資料目錄和簡介】：

Table of contents
This document has 61 pages.
Summary of changes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
1 Overview of BSC Problem Reporting. . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
2 Problem Report fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2.1 Title and description fields in the Problem Report . . . . . . . . . . . . . . . . . . 9
2.2 Delivery field in the Problem Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2.3 Severity field in the Problem Report . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
3 Information needed in the Problem Reports . . . . . . . . . . . . . . . . . . . . . 12
3.1 Reporting problems with system restart. . . . . . . . . . . . . . . . . . . . . . . . . 12
3.2 Reporting problems with unit restart . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
3.3 Reporting problems with process restart . . . . . . . . . . . . . . . . . . . . . . . . 13
3.4 Reporting problems with backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
3.5 Reporting problems with handovers . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
3.5.1 Collecting alarm 2725 logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
3.6 Reporting problems with power control . . . . . . . . . . . . . . . . . . . . . . . . . 16
3.7 Reporting problems in storing and transferring statistical data . . . . . . . 17
3.8 Reporting problems with alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
3.8.1 Collecting alarm 7737 logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
3.8.2 Collecting alarm 7741 logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
3.9 Reporting problems with OSI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
3.10 Reporting problems with hardware configuration. . . . . . . . . . . . . . . . . . 20
3.11 Reporting problems with I/O devices . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
3.12 Reporting problems with MML . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
3.13 Reporting problems with CCS7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
3.14 Reporting problems with TCSM2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
3.15 Reporting problems with TCSM3i . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
3.16 Reporting problems with TCSM3i for combined BSC3i/TCSM3i installation
24
3.17 Reporting problems with GPRS/EDGE . . . . . . . . . . . . . . . . . . . . . . . . . 24
3.17.1 Instructions for Capturing Alarm 1178 or 2770 logs (PCU1) . . . . . . . . . 26
3.17.1.1 Log instructions with service terminal connection . . . . . . . . . . . . . . . . . 27
3.17.1.2 Log instructions with serial cable connection to PCU . . . . . . . . . . . . . . 30
3.17.2 Reporting problems with Abis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
3.17.2.1 Collecting synchronisation logs (alarm 7725, PCU1). . . . . . . . . . . . . . . 33
3.17.2.2 Collecting EDAP configuration failure logs (PCU1) . . . . . . . . . . . . . . . . 34
3.17.2.3 Collecting synchronisation logs (alarm 7725, PCU2). . . . . . . . . . . . . . . 36
3.17.2.4 Collecting EDAP configuration failure logs (PCU2) . . . . . . . . . . . . . . . . 37
3.17.3 Reporting problems with Gb interface (PCU1). . . . . . . . . . . . . . . . . . . . 39
3.17.4 Reporting problems with Gb interface (PCU2). . . . . . . . . . . . . . . . . . . . 41
3.17.4.1 Reporting problems with Gb over IP (PCU2). . . . . . . . . . . . . . . . . . . . . 43
3.17.5 Reporting problems with a sleeping cell (PCU1) . . . . . . . . . . . . . . . . . . 43
3.17.6 Reporting problems with a sleeping cell (PCU2) . . . . . . . . . . . . . . . . . . 44
3.17.7 Reporting problems with performance (PCU1) . . . . . . . . . . . . . . . . . . . 45
3.17.8 Reporting problems with performance (PCU2) . . . . . . . . . . . . . . . . . . . 46
4 DN991432
BSC Problem Reporting
Id:0900d805805cee18
Confidential
3.17.9 Collecting alarm 3068 and 3273 logs . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
3.17.10 Reporting problems with NCCR cell changes (PCU1) . . . . . . . . . . . . . . 48
3.17.11 Reporting problems with NCCR cell changes (PCU2) . . . . . . . . . . . . . . 48
3.17.12 Reporting problems with GPRS/EDGE territory failures (PCU1) . . . . . . 49
3.17.13 Reporting problems with GPRS/EDGE territory failures (PCU2) . . . . . . 51
3.18 Reporting problems with SMSCB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
3.18.1 Reporting problems with SMSCB MML interface . . . . . . . . . . . . . . . . . . 53
3.18.2 Reporting problems with CBC interface . . . . . . . . . . . . . . . . . . . . . . . . . 54
3.19 Reporting problems with A interface signalling . . . . . . . . . . . . . . . . . . . . 54
3.20 Reporting problems with SIGTRAN A-interface . . . . . . . . . . . . . . . . . . . 55
3.21 Reporting problems with Abis interface signalling . . . . . . . . . . . . . . . . . 55
3.22 Reporting problems with Q3 interface. . . . . . . . . . . . . . . . . . . . . . . . . . . 56
3.23 Reporting problems with BSS Radio Network Recovery . . . . . . . . . . . . 57
3.24 Reporting problems with BSS Radio Network Configuration Database (BSDATA)
integrity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
3.25 Reporting problems with licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
3.26 Reporting problems with location-based services. . . . . . . . . . . . . . . . . . 59
3.27 Reporting problems with IP transport . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
3.28 Reporting problems with LAN Device Integration . . . . . . . . . . . . . . . . . . 60