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發(fā)表于 2015-01-30 10:22:14
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不用出差。英文讀寫就可以。
In this role you will be responsible for providingend to end support for the WCDMA UTRAN network for all commercial customersand trials performing initial triage and debugging for field reported issuesand then raise the appropriate ticket for Development investigation. Tier 324/7 hotline cover is also provided by all members of the GPS Team on arotational basis to support any customer outages.
The ideal candidate should possess excellent end toend WCDMA UTRAN network debugging knowledge and an extensive RAN/NodeBdevelopment/test/support background. Having strong skills to undertake rootcause analysis and present the results to customers.
Provide Technical Support for the customer’snetwork in a professional and efficient way to ensure a long-term businessrelation and satisfaction.
Key Responsibilities Area :
- Analyse customer tickets from Tier 2 supportand assist with troubleshooting
- Recreate the issues in the lab environment toprovide development with the correct analysis to debug the issue
- Able to prepare test environments, includingmonitoring equipment to find the root cause of customer issues
- Provide 24/7 Tier 3 outage support where youwill be working against the clock in front of the customer to resolve theoutage
- Attend internal calls with development / testto discuss issues and provide feedback
- Work with Systems Engineers to understandrequirements to address issues
- Ensure the technical integrity of the end toend WCDMA UTRAN network.
- Resolve customer trouble tickets and providethem with technical support.
- Onsite support in customer network if needed
KNOWLEDGE, SKILLS AND ABILITIES
- Minimum 3 years telecommunications experience(2G and 3G)
- UMTS UTRAN end to end network knowledge
- Excellent knowledge of 3G specifications &protocols & E2E call processing
- UMTS UTRAN test/development exposure
- Strong knowledge of the 3G protocol stacks
- Excellent end to end wireless networkdebugging experience
- Strong KPI analysis and debug experience
- Knowledge on scripts, network topology, trendanalysis, pattern findings is highly desirable
- Previous direct customer interactionexperience
- Ability to breakdown a technical issue andexplain it clearly to the customer
- Strong performance management debug skills toidentify and trend the issues
- Bachelor Degree (or above) in ElectricalEngineering, Telecommunications, Computer Science, InformationTechnologies
- Knowledge in wireless network technologiessuch as ATM, TCP/IP, SS7, SIP. 3GPP
- Knowledge of the Linux, UNIX Operating System
- Good communication skills of oral, written inboth English and Chinese.
Competencies
- Hardworking, able to communicate withdifferent teams across the globe and work in parallel. Cooperative innature. Working with team, to resolve the issue as soon as possible. Appreciatingothers Or Acknowledge the other contributions
- Agile, able to transition very quickly andhave short turnaround time.
- Possesses strong communication skills.
- Should be analyzing the issue always.Hardworking and easy to approach. Having excellent problem solving skills
- Interact with development team for resolvingthe issue as soon as possible. Excellent Coordination skills.
- Willing to work at odd times as issue mayoccur at any time of the day or night
- Working in a multi cultural environment experienceis an added advantage.
- Proven accountability, ownership, customerfocus to make customer delighted.
John1418@126.com or hr@weastpower.com
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